HearCANADA is hiring a Receptionist to work in Client Care at our Grand Bend clinic. This full-time contract opportunity would be a great career move for someone with retail experience looking for a short-term contract. This contract will be from asap - January 2026 and as such, could be suitable for a student seeking a summer position. 

Key position information:

• $21-$24/hour based on experience
• Monday - Friday 8:30 - 4:30 pm hours of work
• Onsite role at the Grand Bend clinic
• Contract position starting asap - January 2026

What you'll do:

• Customer service - Act as the key point of contact for patients visiting our clinic and calling our clinic with by greeting them, answering questions, and addressing their concerns to ensure that they have a world-class experience.
• Scheduling and schedule balancing - Scheduling, rescheduling and performing follow-up and reminder calls for appointments.
• General administration and office tasks - Ordering supplies, maintaining a welcoming office environment, and maintaining electronic and physical filing systems.
• Retail and payment processing - Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products.
• Marketing and events - Participate in HearCANADA branding and marketing initiatives and network with local community partners.
• Sanitation and hearing device troubleshooting - Assist clinical team members with sanitization and equipment and perform basic hearing aid maintenance.

What we are looking for:

• 1+ year of experience in a customer service, retail sales, or administrative capacity
• Experience in a retail or sales-oriented environment is strongly preferred
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
• Proficiency with scheduling software and MS Office
• A valid driver's license and access to a vehicle is strongly preferred as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.