HearCANADA is looking for a full-time Medical Secretary for our Orillia ENT clinic location. As a Medical Secretary, you will work alongside other Medical Secretaries to perform administrative tasks supporting the busy ENT clinic. You will have excellent patient-interaction skills with the ability to prioritize based on urgency in a busy clinic setting while maintaining an excellent patient experience.

Key Position Information

• Full-time role with Monday to Friday hours 8:30 am - 5:00 pm, some flexibility can be expected at times to flex hours based on workload 
• Onsite position based in Orillia with Dr. Price-Jones’ practice
• Position start date is as soon as possible
• Position will involve periods of sitting, standing and walking patients to exam rooms. Some light lifting, twisting and bending can be expected. 
• Dress is business casual

Responsibilities

• Ensure a positive patient experience for those visiting the clinic through efficient and friendly check-ins, answering questions, validating information, and maintaining a welcoming clinic environment
• Interact with patients, colleagues, and referral sources via phone and email in a prompt and professional manner and perform follow-ups via phone and email
• Support the ENT Specialist by validating patient information, pulling charts, and filing
• Schedule patient appointments, follow-ups, and procedures
• Perform general office duties including maintaining a welcoming and sanitary waiting room, sorting incoming mail and receiving packages, maintaining general office equipment, ordering supplies, and other like duties
• Validate patient information including OHIP health cards and person information for patient files
• Ensure patient confidentiality at all times
• Assist with general clinic duties as assigned

Qualifications

• Completion of secondary school (or equivalency) education; post-secondary education or certifications in office administration, medical office administration, or other related disciplines would be considered an asset.
• 2+ years of experience in a Medical Secretary or Medical Office Assistant capacity is required, ideally within a high-volume busy clinic
• Proficiency with Microsoft Office Suite with emphasis on Outlook Mail, Outlook Calendar, and Teams
• Experience using EMR (electronic medical record) software programs - experience with Accuro or Novari would be a definite asset 
• Experience with filing and maintaining patient records, both physically and electronically
• Professional demeanour with the ability to make patients feel at ease
• Ability to handle competing priorities within a fast-paced environment
• Experience collaborating with healthcare providers in in the Orillia area and knowledge of the Orillia healthcare landscape would be an asset
• Commitment to patient confidentiality and experience with Medical Release forms and Medical Secretary best-practices
• This role will involve periods of sitting with some bending and lifting as related to general administration duties such as receiving packages, refilling paper trays, etc.
• Some flexibility for irregular hours Monday to Friday can be expected, including some early mornings

Compensation and Benefits

• $22.00 - $26.00/hour based on experience
• Participation in HearCANADA's quarterly bonus program
• Comprehensive benefits package (health, dental, vision, healthcare spending account) starting on day one of hire
• SunLife RRSP program with employer matching
• Generous time off policies including 3 weeks of paid vacation and 7 paid personal days per year
• Annual education allowance

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.