We are on the hunt for a multi-faceted Sales & Reception Coordinator (called "Client Care Coordinator" internally) for our Langley, BC clinic. This vacancy is for a new clinic that HearCANADA will be opening and is anticipated to open early Summer 2025. and will This full-time, permanent opportunity onsite at our clinic and hours of work will be Monday - Friday 8:30 am - 4:30 pm. This would be a great career move for someone with strong administration/customer service skills looking to join a growing team.

What you'll do:

• Help with initial set-up and marketing for the new clinic (attending networking with local businesses and healthcare establishments, participating in community events, and preparing marketing collateral drops with support from our corporate marketing and project management teams. 
• Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in ongoing HearCANADA branding and marketing initiatives to keep a strong brand-presence in our communities 
• Assist clinical team members with sanitization and equipment as directed

What we are looking for:

• 2+ years of experience in a customer-facing role
• Retail sales experience or exposure to working in a sales or marketing-oriented environment is required. 
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
• Proficiency with scheduling software and MS Office
• A valid driver's license and access to a vehicle is required as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements

What’s in it for you:

• $21 - $24 / hour base compensation + additional earnings through our quarterly bonus program
• Employer-paid benefits that start on your first day
• RRSP employer matching program
• Education assistance program and ongoing mentorship + professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

Want to learn more about us?

HearCANADA is part of WSAudiology group. We bolster a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We invite you to visit our website to view our hearing care services and to learn more about your local clinic!

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.