• Hours - 11:30AM - 8:00PM EST M-F
• Location - Iselin, New Jersey Office (hybrid)

** Candidates must be able to work in our Iselin, New Jersey Office 3-days per week

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

Summary:

We are seeking a confident, highly motivated and ambitious Audiologist with a passion for impact to join our staff of full-time professional manufacturing-based audiologists. Together, with the team, you will go beyond together as we consistently strive to present the best customer experience for our customers and end users.

Taking full advantage of your career experience, you will provide inbound and outbound telephone support for patient fitting assistance and hearing aid recommendations to other hearing care professionals for patient-centric fitting solutions and troubleshooting of hearing instruments, along with support and training on our fitting software and other related products.

You will also play a key role as a consultant to our production and engineering professionals in the manufacturing process of Signia Hearing Aids and related accessories always pioneering for a better solution for the customers and end users of WS Audiology.

Responsibilities:

• Thorough product knowledge of our current and legacy hearing aids and accessories for all of the “S brands” (Signia, Rexton, MEMSI).
• Deep understanding of our software to provide excellent fitting support and recommendations.
• Identify, recommend, and assist with hearing aid and accessory selection.
• Apply problem solving skills to identify, troubleshoot, and resolve complex fitting issues.
• Work with our internal teams to determine the needs of the customer and the action plan to meet those needs.
• Work closely with our team of audiologists to provide the best customer experience possible.
• Work closely with our technical support team to assist customers and end users with troubleshooting hearing aids, accessories and BT device behaviors.
• Coordinates activities with other internal departments to meet customer needs as necessary.
• Working (4) Saturdays a year is required.

Qualifications:

• Master’s degree in Audiology or AuD, dispensing experience and excellent verbal and written communication skills are a must.
• Successfully applies complex knowledge of fundamental concepts, practices, and procedures of area of specialization.
• Demonstrates knowledge of organization’s business practices and issues.
• 5-8 years of successful experience in related field and successful demonstration of responsibilities and knowledge as presented above.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.