We are hiring a Client Care Coordinator to join our team on a permanent full-time basis in Langley, BC. In this role, you will be based onsite at one of our newly acquired clinics in the Langley Crossing Shopping Centre and regular hours of work will be Monday through Friday 9:00 am - 5:00 pm local time. This is an excellent opportunity for someone with customer service and administrative experience to join our local team in delivering exceptional hearing care services to the Langley community!

The compensation range for this position is $21 - $25 hourly based on experience + participation in our bonus program. Benefits and RRSP matching start within the first week of employment. We offer attractive time-off programs including 1 paid volunteer day per year, 7 paid personal days per year, and 15 days of vacation per year.

Responsibilities:

• Greet patients visiting the clinic

• Scheduling appointments and appointment follow-ups

• Assisting with general office duties including packages, supplies, and petty cash

• Performing basic troubleshooting and maintenance on hearing devices

• Billing, invoicing, and AR follow ups

• Assisting Hearing Care Professionals with sales of hearing devices and add-on products

• Maintaining electronic records

What you will bring:

• Completion of secondary school or equivalent; additional education or certifications would be considered an asset

• Experience in a customer service, retail sales, or administrative role

• Previous sales experience or clinic experience would be a definite asset

• Proficiency with Microsoft Office Suite and technical acumen to adopt new software

• Availability to work onsite on a full-time basis Monday through Friday is required - at this time, we are not accepting part-time applicants

• Access to a vehicle and a valid license is required as some local travel will be required for community events and marketing (mileage paid)

• Proficient communication; experience interacting with those with disabilities in a professional setting would be a definite asset

To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button!

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.