About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.

Position overview:

We are seeking a Communicative Disorders Assistant (CDA) to join our Client Care team! In this role, you will support both our client care team and our clinical team members with various duties related to hearing assessments and communication techniques, remote testing, product training and adoption, maintenance and troubleshooting, and community partnership development.

This is a permanent, full-time position and will support Central Ontario team at our Bridgenorth and Lindsay clinics. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time and time will be split between both locations. Mileage will be expensed to your non-primary clinic.

What we offer:

• Starting hourly compensation of $29 - $32 / hour based on experience + an attractive bonus program

• Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire

• RRSP matching program

• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year

• Training, learning, + continuing education opportunities

• Friends and family discounts + access to our employee perk program

• Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada

What you'll do:

• Act as as a point of contact for customers to answer product-related questions, provide product training, maintenance and care, and troubleshooting

• Educate customers on product features and benefits to increase product adoption 

• Discuss communicative strategies with customers

• Following established protocols and as assigned by the supervising Audiologist, load existing settings from NOAH following a repair, perform electro-acoustic analysis and verification on hearing aids (with interpretation by supervising Audiologist)

• Manage documentation pertaining to customer purchases and insurance claims that may include entering prescriptions or hearing aid recommendations into TCM (Electronic Medical software), assisting the customer with third party claims and processes, and providing follow up

• Recognize and capitalize on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.)

• Conduct effective telephone follow up for new fittings (48 hour follow up calls)

• Identify and participate in community events and organizations to promote HearCANADA (community-based marketing, CBM)

• Act as a liaison with physicians’ offices and other referral sources to maximize opportunities

What we're looking for:

• Completion of a CDA program from an accredited institution 

• Experience working in a hearing clinic or CDA capacity would be an asset, however, we are willing to train someone with completion of the program and limited experience

• Clear communication skills and comfortability in interacting with diverse customer groups 

• Ability to work under pressure in a busy clinic setting 

• Willingness to participate i some local travel - access to a car and a valid driver's license is required due to the multi-clinic nature of the role

To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button!

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.