ABOUT US:

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Field Coaching & Training: Deliver immersive, in-clinic coaching through shadowing, role-play, and real-time feedback. Support both new hires and seasoned professionals by tailoring coaching to individual needs, building confidence, and ensuring consistent execution. Partner with District managers to identify conversion gaps, implement action plans, and sustain results through continuous improvement.
  
• Develop and strengthen the skills of Hearing Care Professionals (HCPs), Client Experience Specialist (CES) and District Managers to confidently guide patients from evaluation to acceptance of recommended hearing aids. Provide ongoing coaching on consultative communication, objection handling, and closing techniques ensuring teams remain sharp, consistent, and effective in driving higher conversion rates while upholding Simply Excellent Hearing Care standards and best practice guidelines for testing. Support the HCP's in up-skilling and re-skilling as it relates to testing and support with knowledge around equipment.
• Support HCPs, CES's and District Managers in identifying conversion gaps and building actionable development plans. Strengthen their ability to analyze sales results, patient acceptance rates, and training outcomes, ensuring they can proactively drive performance at the center level. Consistently share field insights with leadership to inform strategy, refine tools, and evolve training content for sustained improvement.
• Participate in the facilitation of training content for HCPs, CES's and District Managers, ensuring materials are engaging, practical, and directly tied to improving conversion skills and patient outcomes. Reinforce application of learning through field coaching and provide feedback to refine future training design.
• Participate in peer record reviews as needed to support re-credentialing requirements and quality audits, ensuring compliance with clinical standards and consistency across the brand.

REQUIREMENTS:

• Operational experience developing and implementing processes that create efficiencies
• Ability to developing sales and operational performance plans and management tools.
• Experience developing reporting packages for retail teams across sales and operations.
• Proven track record implementing transformational initiatives and projects across dispersed teams.
• Demonstrated ability to deliver projects on time.
• Familarity with CRM, POS, Workflow, and communication tools used in retail and healthcare settings.
• Ability to work across teams and departments to build and develop initiatives and tools
• 3+ Years Retail or Healthcare
• Expected Travel Day
  • Extensive: More than 21 days

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Service Days & Diversity, Equity & Inclusion Initiatives

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.