ABOUT US:

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a superior level knowledge of systems and various applications software
• Ensure IT helpdesk and tickets issued are handled in an efficient manner.
• Provide IT training to new users and possess an ability to patiently continue teaching and reinforce concepts.
• Ability to prioritize and pivot as bustiness needs and stakeholders needs change.
• Ability to be responsive on an ‘as needed’ basis, especially if are experiencing critical issues that may impact business.
• Be proactive in providing IT Management with IT related information that may impact business.
• Notify vendors when equipment needs to be repaired and/or obtain vendor Return Authorizations while keeping records.
• Take lead on IT projects as delegated by IT management.
• Performs regular preventive maintenance for computer, data communication, and/or peripheral.
• Willingness to follow, improve and help create departmental policies such as the organization of IT spaces and documentation guidelines.
• Assist in the maintenance all of hardware which includes but is not limited to laptops, desktops, servers, printers, mobile devices, etc.
• Spend time on-boarding new users and help off-board users.
• Assist the business in an IT capacity with customer facing events and employee events.

REQUIREMENTS:

• Customer service oriented
• Comfortable collaborating with IT personnel based in different countries.
• Accustomed to work with deliverables set forth by project plans.
• Must possess strong organizational skills and pay close attention to detail.
• Excellent oral and written communication, leadership and collaboration skills.
• Well versed in effectively working with all management levels and staff affiliates.
• Must have strong interpersonal skills, demonstrates a high level of professionalism and a positive can-do attitude; have effective communication skills with a diverse range of individuals.
• Proficient in on-site and remote troubleshooting of WSA hardware, software, mobile devices, and networks./ Strong analytical skills and ability to think strategically.
• The ability to work under pressure, to meet deadlines, and be flexible when working on multiple projects simultaneously.
• Must document all work and projects the team is working on.
• Must be able to learn and embrace new technologies
• Performs other duties and assignments as required

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Service Days & Diversity, Equity & Inclusion Initiatives

Salary:$65,000 - $75,000

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.