We are looking for a multi-faceted customer service professional to join our Client Care team in supporting the continued success of our Ottawa Vanier hearing clinic. This is a full-time permanent position. This opportunity would be a great career move for someone with strong administration/customer service skills.

Key Position Information:

• $21 - $24 per hour starting compensation based on experience + quarterly bonus entitlement tied to clinic profitability
• 8:30 - 4:30 pm working hours Monday to Friday
• Onsite position based at our Vanier clinic
• Benefits including health, dental and vision coverage commencing on day one of hire
• RRSP matching program
• 3 weeks of paid vacation and 7 paid personal days
• Access to our employee perk + discount program, friends and family hearing care discount program, ongoing learning and development opportunities, annual education allowance, and more! 

What you'll be responsible for:

• Act as a front-line point of contact for clients attending appointments or walk-in visits to our clinic
• Balancing schedules for clinicians and maintaining systems and physical files with accurate patient information and appointment specifics
• Participating in some community events on behalf of HearCANADA to promote our services as Guelph's number one choice for hearing care
• Processing payments (cash, card, insurance), including some third-party billing
• Ordering office supplies
• Assisting clinicians with hearing product sales
• Helping with general hearing aid care/maintenance and sterilization of equipment within the clinic

What we are looking for:

• Completion of high school diploma or equivalency; post-secondary education or courses in marketing, business, or healthcare would be an asset, though not required
• Prior experience in customer service, administration, and retail/b2c sales
• Bilingualism in French/English is required
• Some access to a vehicle and a valid driver's license is required as some localized travel will be required for events
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Experience in event planning, lead generation, business development a strong asset
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Proficiency with scheduling software and MS Office

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.