ABOUT US:

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and lead the overall strategy for remote administrative operations, including phone support, calendar management, and process optimization.
  
• Manage the daily execution of operations, ensuring high-quality service and patient satisfaction.
• Lead, mentor, and manage a team of direct reports, providing guidance on best practices, performance goals, and professional development.
• Implement operational improvements and streamline processes to increase efficiency, reduce errors, and enhance the patient experience.
• Assess CES partnerships with each HCP to ensure alignment with initiatives that enhance the client experience and contribute to overall business success.
• Monitor and evaluate key performance indicators (KPIs), adjusting strategies and operations as needed to meet business objectives.
• Ensure compliance with healthcare standards and regulations, including patient confidentiality and HIPAA requirements.
• Collaborate with leadership to align operational initiatives with broader organizational goals.
• Create and maintain clear workflows, procedures, and training programs for the Remote CES team.
• Regularly assess team performance, providing feedback and ensuring accountability for high standards of service delivery.

REQUIREMENTS:

• Exceptional People Leadership skills and can clearly articulate with Team Members. Experience in developing Team Member Performance along with strong sales and operational excellence.
• Demonstrated skills in planning, analytical and critical thinking, problem solving, prioritization, and proactive decision making.
• Basic to Advanced Microsoft Office Skills (Word, Excel, PowerPoint, Outlook) – Willingness to learn and use new computer programs/applications.
• Fosters a collaborative environment; Ability to develop and give oral presentations to both large and small groups – Basic or advanced written communication skills – Ability to communicate detailed or technical information clearly, accurately and concisely Experience interacting with customers/clients.
• 3-5 years experience
• Ability to work evenings and weekends, some travel may be required. Overtime when approved.

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Relocation Assistance
• Service Days & Diversity, Equity & Inclusion Initiatives

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.