About us:

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

About the role:

We are on the hunt for a multi-faceted Client Care Coordinator who will support the development of our new clinic opening up in Markham, ON (Bur Oak Ave.)! This full-time, permanent opportunity would be a great career move for someone with strong administration/customer service skills coupled with a keen interest in marketing and business development.

The clinic is expected to open in late Winter or early Spring 2025. Ahead of the clinic opening, you will participate in community marketing initiatives to promote our new clinic as well as spend time at our existing nearby clinics for training and shadowing.

In an ongoing capacity once the clinic is open, you will support the day-to-day operations of the centre by delivering Best-in-Class customer service with the ability to match the client’s individual needs with our products and services.

What you'll do:

• Helping with set-up and organization of the new clinic and attend training sessions at existing HearCANADA clinic locations to deploy best practices within the new centre
• Participating in pre-grand opening activities including networking, events, and marketing drop-offs within the community
• Helping with grand opening and clinic events
• Checking in clients for appointments, scheduling appointments, conducting appointment and follow-up reminders
• Educating clients on payment options, trial periods, benefit submissions and direct-billing options, and provincial/federal funding programs for products and services
• Ordering clinic supplies and maintaining a clean and welcoming clinic environment
• Performing basic hearing aid maintenance and troubleshooting
• Maintaining client files (physically and virtually) with accurate information 
• Attending ongoing community events and activities on behalf of HearCANADA for community involvement visibility and ongoing networking of our services
  

What we are looking for:

• Completion of secondary or equivalent is strongly preferred; equal consideration will be given to those with some secondary school education and relevant experience
• Completion of post-secondary schooling or relevant courses or certificates in sales, marketing, administration, customer service, or health care would be considered a definite asset
• A confident and energetic demeanour to attend marketing events and comfortability in networking and promoting our clinic offerings within the community
• Knowledge of the local community and health care landscape or direct experience with events or conferences would be a definite asset
• Comfortability with sales and sales targets; experience in retail would be a definite asset
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Proficiency with scheduling software and MS Office
• Based on the nature of the role, a valid driver's license and access to a vehicle is required as some localized travel will be required (mileage paid)
• Bilingualism in Mandarin or Cantonese would be a definite asset 

What we offer:

• Attractive compensation package including a competitive hourly rate + a bonus program
• Health, dental, and vision benefits starting on your first day (+ a healthcare spending account, ++ these health benefits are 100% employer-paid!)
• Generous vacation and personal day policies
• Attractive working hours
• RRSP program with employer-matching starting in your first week
• Education assistance program and ongoing mentorship/professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.