ABOUT US:

HearUSA is a leader in hearing health. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. Our hearing center teams change lives by giving clients easy access to advanced hearing technology and outstanding care.

We are taking a stand and reducing the stigma around hearing loss. HearUSA is committed to our mission to change one million more lives in the next five years through Simply Excellent Hearing Care. As professionals, we’re redefining delivery of hearing care and helping more people take charge of their hearing health.

We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WSAudiology group, the largest manufacturer of hearing aids with 12,500 colleagues in 130 countries, passionate about helping millions of people regain and benefit from the miracle of hearing. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As a HearAssist provider, you will be partnering with HearUSA, a national leader in hearing healthcare, to shape the future of how hearing care is delivered in the US and expand accessibility to clients across the US as part of our ambition to change one million more lives by 2028. Our HearAssist program leverages state-of-the-art technology enabling our Hearing Care Professionals to provide virtual comprehensive hearing aid evaluations comparable to the same standard of care as an in-person evaluation. This groundbreaking program allows us to meet our clients where they are and deliver hearing care without boundaries.

• Hybrid role that exhibits innovative approaches to client care. Expectation of 90% HearAssist working environment Statewide, 10% in local and surrounding Centers. Multi-State licensure is preferred.
• Perform HearAssist hearing evaluation, hearing aid selection and remote fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care. Meets minimum NPS score of 75.
• Perform routine follow-ups, clean and checks and hearing aid repairs. Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
• Utilizes hearing aid stock for hearing aid instruments while being able to remotely program, ship and adjust hearing aids for clients within the State(s) of licensure that the Hearing Care Professional is practicing in remotely.
• Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the ‘wow’ moment. Maintain hearing aid stock to achieve 80% same day fit/trial rate, promoting better hearing today.
• Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG). Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
• Partner with the HearAssist leadership team, District Manager, and field teams to grow your Center's revenue and change more lives.
• Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology.
• Generates own leads through outbound calling. Builds local community to generate service demand and support marketing campaigns. Successfully completes one community outreach and/or physician marketing per quarter.
• Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

REQUIREMENTS:

•  Active state license in Audiology and/or hearing aid dispensing. Gaining Multi-State Licensure required. MUST ALREADY BE LICENSED IN OR
• 1-5 years of hearing aid dispensing experience preferred
• Experience in a client-centric, Audiology or Hearing Aid Specialist roleor.
• Ability to pay close attention to detail with a high degree of accuracy.
• Basic or advanced written communication skills.
• Experience with customer service and grievance resolution.
• Ability to communicate detailed or technical information clearly, accurately and concisely.
• Ability to work quickly, accurately and independently in a fast paced environment.
• Expectation to have applications to Multi-State Licensing prior to start date.

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Relocation Assistance
• Service Days & Diversity, Equity & Inclusion Initiatives

We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.