ABOUT US:

HearUSA is a leader in hearing health. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. Our hearing center teams change lives by giving clients easy access to advanced hearing technology and outstanding care.

We are taking a stand and reducing the stigma around hearing loss. HearUSA is committed to our mission to change one million more lives in the next five years through Simply Excellent Hearing Care. As professionals, we’re redefining delivery of hearing care and helping more people take charge of their hearing health.

We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WSAudiology group, the largest manufacturer of hearing aids with 12,500 colleagues in 130 countries, passionate about helping millions of people regain and benefit from the miracle of hearing. 

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides technical direction and oversight, as the Subject Matter Expert, for the insurance operations of the hearing centers
• Collaborate with our client-facing colleagues with various inquiries and requests.
• Partners with Contracting, Insurance Billing and Verification of Benefits teams to ensure all field staff are properly trained on insurance operations processes and procedures.
• Ensure client experience is consistent across all hearing center locations with specific focus on increasing accuracy in Insurance benefit utilization.
• Acts as liaison between Insurance Billing and Hearing Center team to obtain missing insurance billing related documents and to address and reduce insurance related errors.
• Responsible for the timely resolution of insurance operations support tickets.
• Assists other insurance operations team members when necessary in order to maintain high level of support commitment to hearing centers.
• Partner with insurance operations leadership to make recommendations related to standard operating procedures (SOPs) and potential enhancement to the client management system (TCM)

REQUIREMENTS:

•  Knowledge of Health Insurance plans and reimbursement models including Medicare and Medicaid.
• Demonstrated ability to interpret health plan contractual guidelines specifically around insurance benefits and insurance billing requirements.
• Knowledge of federal and state regulatory billing requirements.
• Ability to communicate well, both orally and in writing
• Ability to pay close attention to detail with a high degree of accuracy
• Ability to work quickly, accurately and independently in a fast paced environment
• Ability to plan activities and programs such as meetings and orientations
• Ability to develop and give oral presentations to both large and small groups
• Advanced analytical skills required. Intermediate skills in word excel and PowerPoint.
• Experience interacting with customers, clients and senior management.
• 5+ years experience

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Relocation Assistance
• Service Days & Diversity, Equity & Inclusion Initiatives

THIS CANDIDATE MUST BE ABLE TO WORK PACIFIC STANDARD TIME HOURS

HOURLY SALARY RANGE: $24-28/HOUR

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.