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WS Audiology USA logotype
Retail · Palm Beach Gardens - HearUSA HQ

Client Care Coordinator - Grievance Specialist

We value the inclusion of diverse views, opinions and backgrounds. We collaborate to reach shared goals, we celebrate together and we all take responsibility for creating a cool place to work.

We usually respond within a week

About WSA

WS Audiology combines over 140 years of experience in pioneering better solutions to help people with hearing loss. With a passion for impact, our 12.000 employees are committed to achieving our purpose: wonderful sound for all. With brands like Signia, Widex, Audio Service, Rexton, Vibe, HearUSA and Bloom and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 125 markets. Going beyond together, we achieve annual revenues of around EUR 2 billion.

RESPONSIBILITIES:

  • Reviews and follows up on Birdeye reviews and hot surveys posted by clients
  • Coordinates and handles JIRA tickets submitted by Client Care, Insurance Department and health plans.
  • Reviews and follow-up NPS surveys
  • Product troubleshooting and surveys
  • Contact the CEO
  • Handle requests from hearing centers and Regional Directors

REQUIREMENTS:

  • Previous experience in a client-facing or customer service related field
  • 2-3 years of experience working in a professional office environment
  • Strong problem solving skills
  • Ability to be a liaison between the client and hearing care center
Department
Retail
Role
Client Care Coordinator - Grievance Specialist
Locations
Palm Beach Gardens - HearUSA HQ
Picture of Adam Cohen
Contact Adam Cohen Corporate Recruiter – Human Resources

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Palm Beach Gardens - HearUSA HQ

Retail · Palm Beach Gardens - HearUSA HQ

Client Care Coordinator - Grievance Specialist

We value the inclusion of diverse views, opinions and backgrounds. We collaborate to reach shared goals, we celebrate together and we all take responsibility for creating a cool place to work.

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