Director of Excellence - Insurance Relation Management (West Coast Based)


  •  Increase revenue in Insurance JV Partnership by ensuring that all JV partnership members are receiving exceptional care and following pricing guidelines and offering solutions to all price points.
  • Ensure client experience is consistent across all retail locations. Collaborates with fellow Directors of Excellence to ensure all JV partnership member encounters meet and exceed established expectations. 
  • Supervise Hearing Aid Consultants; monitor performance and identify performance gaps in HAE generation, medical record uploads to TCM and coordination with the center staff.
  • Increase DEMAND for JV partner members by partnering with consultants.
  • Increase conversion rate for JV Partner members.
  • Increase ASP by monitoring discounting on JV Partner plans.
  • Coordinate with consultants and HCP's to increase Same Day Fits.
  • Collaborate with fellow Directors of Excellence to address Capacity/Demand/Conversion concerns in HearXWest centers.
  • Attend JV Partner meetings and maintain effective communication between JV Partner representatives and our Operations and Contracting teams.
  • Respond to JV Partner member service complaints; monitor hearing aid discount reports and ensure compliance with contracted pricing for JV Partner members. 


  •  Audiology license or Board-Certified Licensed Hearing Aid Specialist certification.
  • 5+ years of relevant experience preferred but not required
  • Experience with coaching/training Hearing Care Providers on Evaluation and Treatment - with strong knowledge of hearing aid technology and products.
  • Proven track record to increase utilization and improve hearing aid fitting outcomes for JV Partner members. 
  • California residence preferred

We offer competitive salaries, generous benefits packages (health, dental, vision insurance; 401k with company match), and lots of career development opportunities—we love promoting from within!

Additional information

  • Remote status

    Fully remote

We usually respond within two weeks

Or, know someone who would be a perfect fit? Let them know!

San Diego

7910 Frost St
92123 San Diego Directions 858-569-6090

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