Customer Quality Engineer

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  • Ensures processes are in place to manager customer feedback
  • Ensures US market complaints are processed in a timely manner and performs appropriate follow ups
  • Provide guidance for customer facing teams on complaint handling processes 
  • Ensure ongoing issues are monitored and escalated internally as necessary
  • Tracking and trending of US product feedback to increase visibility and tracking of issues/emerging issues 
  • Create and maintain Quality Assurance documentation (SOPs, WIs, template, etc.).
  • Manage global feedback for retail organization 
  • Manage issue escalation globally for product related topic
  • Support during Internal/external Audits for backroom, front room, SME, etc.
  • Prepare and manage local management reviews and associated processes


  • Bachelor's Degree required, preferably in Engineering 
  • At least 3-5 years’ experience in Quality, Quality Management Systems within regulated industry; preferably medical devices.
  • Knowledge of Quality Standards and Quality Systems Requirements for Medical Devices in the US
  • US FDA inspection and ISO 13485 audit experience preferred.
  • At least 5 years’ experience in working in a team
Usually responds within a week

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Hauppauge - Widex HQ

185 Commerce Dr
11788 Hauppauge Directions 631-245-8560

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